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At SmartPetro we are committed to providing our customers with an impeccable level of service and support. Our Customer Care team accompanies you throughout the process. Whether it’s assisting you with an RFP before the sale, providing software training or sorting out a technical inquiry, we are with you every step of the way. Our technical experts support you anytime, anywhere and on any matter, providing you with the following assistance:
SmartPetro delivery services are built upon vast experience and best-practice project management tools that ensure optimal planning, effective management and successful delivery of SmartPetro solutions to our customers and partners. The delivery team manages the implementation process for all SmartPetro-related activities – from project design through to acceptance sign-off.
After placing an order, the SmartPetro Project Manager conducts a project quality assessment according to your specific business needs. The PM accepts the Statement of Work and contacts you to commence project planning.
A project kickoff meeting is scheduled with all stakeholders. The SmartPetro Project Manager collaborates with you to prepare a project management plan specifically structured for your solution. The proposed scope, solution, design and deliverables are validated with you and your team to ensure proper alignment with your business requirements. A Scope of Work document is prepared and agreed upon.
SmartPetro arranges all necessary training and consulting with your organization according to the defined scope of the project. There is also an option for the SmartPetro team to perform the solution installation.
Project status, performance and risk analysis is coordinated and communicated with all stakeholders throughout the project lifecycle, and the actual project performance is tracked in comparison to the confirmed project plan.
The SmartPetro Project Manager reviews the entire project with you and your team to confirm that it is complete and implemented to your satisfaction. The PM then hands the project over to the Maintenance & Support team for ongoing service.
SmartPetro maintains an around-the-clock customer call center and an on-line ticketing system used to receive and process Service Requests. Our qualified service staff includes technical specialists and product engineers who provide high-level remote and on-site support.
The latest service methodologies and a wealth of accumulated professional knowledge enable SmartPetro to shorten response times, meet service goals and exceed the expectations of our customers.
